TERMS OF SERVICE

01.Our Services

STAYGO provides bespoke Japan travel planning services, including itinerary design, hotel and restaurant reservations, transport coordination, and support throughout your trip.

We act as a travel service coordinator on your behalf. All accommodation, dining, transport, and activity costs are paid directly by you to each provider. STAYGO charges a planning fee only.

02.Booking & Payment

If your trip starts 60 days or more after you confirm, a 25% deposit of the agreed planning fee (USD 875 for Signature) begins the planning, and the remaining 75% is due 60 days before your trip start date. If your trip starts within 60 days, the full planning fee is paid at once when you confirm. All payments are processed securely via Stripe. If the remaining 75% is not received by its due date, the booking is cancelled and section 03 applies to the amount you have paid.

Planning fees are paid by card through Stripe. For Bespoke journeys, a bank transfer in Japanese yen may be offered as set out below. All fees are quoted in USD unless otherwise agreed.

For Bespoke journeys with a planning fee of USD 10,000 or more, we may offer payment by bank transfer in Japanese yen. The amount in yen is fixed in your proposal, and the bank details are shown on your proposal page once you accept these terms. Any fees charged by your bank or an intermediary bank are paid by you, and the payment counts as received when the full amount in yen reaches our account.

Third-party costs (hotels, restaurants, transport, guides, experiences) are settled directly between you and each provider. STAYGO is not responsible for these payments.

03.Cancellation & Refunds

If you cancel after paying and before we deliver your first detailed itinerary, we keep 25% of the planning fee (USD 875 for Signature) and refund the rest of what you have paid. For example, if you have paid the full USD 3,500, we refund USD 2,625; if you have paid only the deposit, there is nothing to refund.

Once your first detailed itinerary has been delivered, the planning fee you have paid is non-refundable.

This applies in the same way whether you cancel 60 days or more before your trip or within 60 days of it.

If you cancel before paying the remaining 75%, it will not be charged.

STAYGO is not responsible for cancellation fees charged by third-party providers (hotels, restaurants, transport operators). These are governed by each provider's own policies.

If a refund is due on a payment made by bank transfer, we return it by bank transfer in Japanese yen to the account it came from. The refund is the yen amount due under this section, less the fee our bank charges to send it.

04.Changes & Amendments

We understand that plans change. Minor amendments to your itinerary are accommodated at no additional charge where possible.

Significant changes (major destination changes, trip extension, full re-planning) may incur additional fees, which will be agreed with you in advance.

05.Limitation of Liability

STAYGO acts as a coordinator between you and third-party providers. We are not liable for the actions, failures, or service quality of hotels, restaurants, transport operators, or any other third-party provider.

We are not liable for losses arising from circumstances beyond our control, including but not limited to natural disasters, strikes, political events, pandemics, or other force majeure events.

Our total liability to you shall not exceed the planning fee paid to STAYGO.

06.Your Responsibilities

You are responsible for:

• Ensuring your passport, visa, and travel documents are valid for Japan
• Obtaining appropriate travel insurance prior to your trip
• Providing accurate and complete information during the planning process
• Settling all third-party costs (hotels, dining, transport) directly with each provider
• Adhering to the booking and cancellation policies of each third-party provider

07.Intellectual Property

All itineraries, recommendations, guides, and materials produced by STAYGO are for your personal use only. They may not be reproduced, resold, or shared publicly without our written consent.

08.Governing Law

These Terms of Service are governed by the laws of Japan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Tokyo, Japan.

09.Updates to These Terms

We may update these terms from time to time. The latest version will always be available on this page, with the updated date noted at the top. Continued use of our services constitutes acceptance of any updated terms.

10.Contact Us

For questions about these terms, please get in touch: